Refund policy

Exchange & Refund Policy

At Feritto, your satisfaction is our priority. If there's an issue with your order, we'll do our best to make it right.

15-Day Return & Refund You may request a refund or exchange within 15 days of receiving your order.

Eligible for a Refund or Replacement We will gladly provide a full refund or free replacement if:

• You received the wrong item, size, or color.
• Your item arrived damaged or defective.
• The product is significantly different from its description.
• Your order was damaged during shipping.

Size Exchanges Need a different size? No problem.

• Size exchanges are accepted within 15 days of delivery.
• Items must be unworn, unwashed, unused, and returned with all original tags and packaging.
• Customers are responsible for the cost of shipping the item back to our warehouse.
• Once we receive and inspect the returned item, we will ship the replacement size free of charge.
• If the exchange is due to our mistake (wrong size sent, wrong item, or defective product), Feritto will cover all shipping costs.

Sale & Discounted Items Items purchased on sale or with a discount code are eligible for exchange or store credit only. Sale items are not eligible for cash refunds unless the item is defective, damaged, or incorrect.

How to Request a Return or Exchange Please email support@feritto.com with:

• Your order number.
• A brief description of the issue.
• Clear photos or videos (if the item is damaged, defective, or incorrect).

Our support team will respond within 1–2 business days with the next steps.

Return Address Please ship all returns to our warehouse in Texas: 9207 Emmott Rd, Houston, TX 77040 Contact: (+1) 832-345-8686

Refunds Once your request is approved:

• Refunds will be issued to your original payment method.
• Refunds are processed within 2 business days on our end.
• Please allow an additional 5–10 business days for funds to appear in your account, depending on your bank or payment provider.

Refund Amount If the issue is caused by Feritto, you will receive:

• 100% of the product price, and
• Any original shipping charges paid, if applicable.

If the return is requested for personal reasons (such as ordering the wrong size or changing your mind):

• Original shipping charges are non-refundable.
• Return shipping to our warehouse is the customer's responsibility.

Non-Returnable Items The following items are not eligible for return or exchange:

• Personalized or custom-made products.
• Items that have been worn, washed, altered, or damaged after delivery.
• Requests submitted more than 15 days after delivery.

Force Majeure & Extraordinary Circumstances In the event of circumstances beyond our control — including natural disasters, severe weather, or other force majeure events — processing and refund timelines may be affected. We will notify impacted customers promptly via email. Feritto is not liable for delays caused by such extraordinary circumstances.

Need Help? Email: support@feritto.com