FAQs

Do you offer international shipping? We currently ship within the United States only. All orders are fulfilled and shipped from our U.S. warehouses located in California and Texas.

How long will it take for my order to arrive? Processing time typically takes 1–3 business days under normal conditions. During peak seasons (November–January, including Black Friday, Cyber Monday, Christmas, and New Year), processing may extend to 3–5 business days. After processing, estimated delivery is 4–8 business days. Orders of $30 or more qualify for free standard shipping. Delivery estimates begin after your order has been processed and shipped.

Can I cancel or make changes to my order? If you need to cancel your order or make changes to your shipping address, personal information, or size, please contact our customer service team at support@feritto.com within 4 hours of placing your order.

Why didn't I receive a confirmation email after placing my order? If you haven't received a confirmation email after placing an order, please check your spam or junk folder. If it's not there, ensure the email address provided at checkout is correct. For further assistance, Contact Us with your full name and order details, and we'll help you verify your order.

What payment methods do you accept? Feritto accepts a variety of payment options, including major credit/debit cards (Visa, MasterCard, American Express, and Discover) and PayPal.

How can I use my discount code? Simply enter the discount code at checkout. Type or copy and paste the exact code into the "Coupon Code" field and click "Apply" to see the updated total. If you encounter any issues, please Contact Us for assistance.

Can I use more than one discount code on my order? No, only one discount code can be applied per order (including our free shipping codes).

Why is my discount code not working? If your discount code is not working, it may be due to one of the following reasons:

• The code has expired.

• The code does not apply to the items in your cart.

• The minimum purchase amount required for the discount has not been met.

• The code has already been used.

Please double-check the terms and conditions of the code. If you are still experiencing issues, please Contact Us for assistance.

What if my package shows delivered but I have not received it? If your tracking information shows that your package has been delivered but you have not received it, please take the following steps:

1. Check Your Surroundings: Look around your delivery location, including your front door, mailbox, or any other designated area.

2. Ask Neighbors: Check with your neighbors to see if the package was delivered to them by mistake.

3. Contact the Carrier: Reach out to the shipping carrier with your tracking number to confirm the delivery details.

4. Contact Us: If you're unable to locate your package after all, please Contact Us with your order details, and we'll work with you to resolve the issue promptly.

I ordered multiple items - why did I only receive one? If you're missing part of your order, it's possible it could have been sent in more than one parcel. This is likely to be the case if your order is quite large. If you need help or want to check the status of your shipment, please Contact Us with your full name and order details - we're here to help!